The explanations and information provided on this page are only general and high-level explanations and information on how to write

your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you      should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business

and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of      your own Privacy Policy.

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Privacy Policy

Last Updated: August 27, 2026

Ozarks Auto Service (“Ozarks Auto Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal        information you provide to us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our    website, contact our business, schedule services, request information, interact with our advertisements, or otherwise do business with us.

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By accessing or using our website, submitting information to us, or using our services, you acknowledge the practices described in this      Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide to us when you contact Ozarks Auto Service, request a quote, schedule

an appointment, submit an online form, call or message our business, communicate with us through social media, or receive automotive 

services from us.

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Depending on how you interact with our business, this information may include:

• First and last name

• Phone number

• Email address

• Mailing or billing address

• Vehicle information

• Vehicle make, model, year, and mileage

• Vehicle Identification Number (VIN)

• License plate or registration information when necessary

• Vehicle service and repair history

• Appointment information

• Requested services

• Estimates and repair information

• Customer communications

• Feedback, reviews, and survey responses

• Information submitted through website contact forms

• Information you provide when communicating with us by phone, email, text message, social media, or in person

• Payment and transaction-related information

• Any other information you voluntarily provide to us

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We aim to collect only information that is reasonably necessary to operate our business, communicate with customers, provide automotive

services, and improve the customer experience.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, advertising        technologies, and similar tools.

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This information may include:

• IP address

• Browser type

• Device type

• Operating system

• General geographic location

• Referring website

• Pages viewed

• Links clicked

• Time spent on our website

• Date and time of visits

• Website interactions

• Advertising interactions

• Approximate location derived from an IP address

• Other technical information about your device or website activity

   

We may use this information to understand how visitors interact with our website, improve website performance, identify technical issues, 

evaluate marketing campaigns, and improve our services.

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How We Use Customer Information

Information collected by Ozarks Auto Service may be used for legitimate business purposes, including to:

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• Schedule automotive service appointments

• Respond to questions and customer inquiries

• Prepare estimates or quotes

• Provide requested automotive repairs and maintenance

• Maintain records regarding services performed on a vehicle

• Contact customers regarding their vehicles

• Provide updates about repairs or appointments

• Confirm, reschedule, or cancel appointments

• Process payments and transactions

• Provide invoices and receipts

• Communicate warranty or service-related information

• Provide customer support

• Follow up after automotive services have been completed

• Improve our products, services, website, and customer experience

• Maintain internal business and accounting records

• Detect and prevent fraudulent or unauthorized activity

• Maintain the security of our website and business systems

• Comply with applicable legal obligations

• Evaluate the effectiveness of our marketing

• Send promotional communications where permitted by law and consistent with your communication preferences

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We may also use information in an aggregated or de-identified form to better understand customer trends and improve our business      operations.

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Customer Communications

If you provide us with your phone number, email address, or other contact information, we may use that information to communicate with.  you regarding your appointment, vehicle, estimate, repair, payment, or other customer service matters.

Depending on the communication preferences you provide and applicable law, we may also send information about promotions, special      offers, service reminders, business updates, or other marketing communications.

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Marketing communications are separate from communications that may be necessary to complete a requested service or respond to your

inquiry.

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You may request to stop receiving marketing communications from us at any time using the unsubscribe or opt-out method provided in the  applicable communication or by contacting us directly.

Opting out of marketing communications does not necessarily prevent us from contacting you regarding an active appointment, repair,    transaction, safety issue, or other service-related matter.

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Text Messages

If Ozarks Auto Service offers SMS or text-message communications, we may use the phone number you provide to send appointment        confirmations, service updates, scheduling information, customer service communications, or other messages you have agreed to receive.

Where required, promotional or marketing text messages will only be sent after obtaining appropriate consent.

Message and data rates may apply depending on your wireless carrier and mobile plan.

Customers may opt out of eligible text-message programs by following the opt-out instructions contained in the messages they receive.

Consent to receive marketing text messages is not a condition of purchasing automotive services from Ozarks Auto Service.

We do not sell your mobile phone number or SMS consent information to third parties for their independent marketing purposes.

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Payment Information

When you purchase services from Ozarks Auto Service, payment information may be processed by us or by third-party payment processors.

Depending on the payment method used, information associated with a transaction may include your name, billing information, transaction

amount, payment method, and other information necessary to complete the transaction.

Payment card information may be processed through third-party payment-processing providers. When a third-party payment processor      handles a transaction, its handling of payment information may also be governed by its own privacy and security policies.

We do not intend to retain full payment card information unless it is necessary and permitted for legitimate business purposes and      handled using appropriate safeguards.

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Vehicle Information

Because Ozarks Auto Service provides automotive services, we may collect and maintain information about vehicles we service.

This information may include the vehicle's year, make, model, VIN, mileage, reported problems, diagnostic information, recommended repairs,

completed repairs, maintenance history, parts installed, photographs related to service or damage, and other information relevant to    servicing the vehicle.

We may maintain vehicle service records to provide better customer service, understand previous repairs, assist with warranty matters,  maintain accurate business records, and recommend future maintenance.

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Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on a visitor's device that can help websites function properly, remember preferences, understand    visitor behavior, and measure advertising effectiveness.

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   We may use cookies for purposes such as:

• Website functionality

• Website security

• Remembering preferences

• Analytics

• Understanding website traffic

• Measuring advertising performance

• Improving website design and usability

• Marketing and advertising, where permitted

   

Depending on your browser and the technologies used on our website, you may be able to block or delete cookies through your browser  settings.

Disabling certain cookies may affect how some portions of the website function.

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Website Analytics

We may use analytics services to better understand how customers and visitors use our website.

Analytics services may collect information such as pages visited, time spent on pages, approximate geographic location, browser          information, device information, traffic sources, and interactions with website features.

We use analytics information to evaluate website performance, improve website usability, understand customer interests, and make better

business and marketing decisions.

Third-party analytics providers may process information according to their own privacy policies.

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Advertising and Marketing

Ozarks Auto Service may advertise its services through search engines, social media platforms, websites, and other advertising channels.

Advertising technologies may help us understand whether someone visited our website after seeing an advertisement or completed certain

actions after interacting with an advertisement.

Depending on the technologies implemented on our website, advertising platforms may receive certain device, browser, cookie, or website-  interaction information.

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We may use this information to:

• Measure advertising effectiveness

• Understand which advertisements generate customer inquiries

• Improve our advertising campaigns

• Reach customers who may be interested in our services

• Understand website conversions

• Improve our marketing strategy

Where required by applicable law, we will obtain appropriate consent before using certain advertising or tracking technologies.

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Social Media

Ozarks Auto Service may maintain profiles on social media platforms.

If you interact with us through social media by following our account, commenting on a post, sending a message, submitting information,  clicking an advertisement, or otherwise engaging with our content, we may receive information associated with your interaction.

Information collected directly by a social media platform is also governed by that platform's privacy practices.

We encourage customers to review the privacy policies of the social media platforms they use.

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How We Share Information

Ozarks Auto Service does not sell customers' personal information for money as part of our ordinary business practices.

However, we may share information with third parties when reasonably necessary to operate our business, provide services, process      transactions, maintain our website, conduct marketing, comply with legal requirements, or protect our rights.

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These third parties may include:

• Website hosting providers

• Website development or maintenance providers

• Appointment and scheduling platforms

• Customer relationship management providers

• Payment processors

• Accounting or bookkeeping providers

• Email service providers

• SMS or communication providers

• Analytics providers

• Advertising platforms

• Technology and software providers

• Professional advisers

• Insurance providers

• Parts suppliers or service partners when necessary to provide requested services

• Government agencies or law enforcement when legally required

We expect service providers that process personal information on our behalf to use information only as appropriate for the services    they provide and subject to applicable contractual and legal requirements.

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We Do Not Sell Customer Information for Money

Ozarks Auto Service does not intend to operate a business model based on selling customer names, phone numbers, email addresses,      vehicle information, or other personal information to unrelated companies in exchange for money.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary monetary sale.  For example, certain advertising or analytics activities may qualify as sharing or targeted advertising under some state privacy laws.

Where applicable, we will provide customers with any privacy rights required by law regarding those activities.

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Legal Requirements

   We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to a valid subpoena, court order, or government request

• Protect the rights or property of Ozarks Auto Service

• Investigate suspected fraud

• Protect the safety of our customers, employees, or the public

• Enforce agreements or policies

• Establish, exercise, or defend legal claims

• Comply with tax, accounting, insurance, or other legal requirements

We will seek to limit disclosures to information reasonably necessary for the applicable purpose.

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Business Transfers

If Ozarks Auto Service is involved in a merger, acquisition, financing, reorganization, sale of assets, ownership change, or similar        business transaction, customer information may be transferred as part of that transaction where permitted by law.

Any successor organization receiving personal information would be expected to handle that information in accordance with applicable  privacy laws.

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Data Security

We take reasonable administrative, technical, and physical measures designed to protect customer information against unauthorized        access, disclosure, alteration, misuse, or destruction.

These measures may include limiting access to customer information, using password-protected systems, maintaining appropriate software

and technology safeguards, and using reputable third-party service providers.

However, no website, electronic transmission, computer system, or data-storage system can be guaranteed to be completely secure.

Although we work to protect customer information, we cannot guarantee absolute security.

Customers should also take reasonable precautions to protect their information, including avoiding sending highly sensitive information

through unsecured communication channels.

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Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

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The amount of time information is retained may depend on factors including:

• The type of information collected

• The length of our customer relationship

• Automotive service history

• Warranty requirements

• Accounting requirements

• Tax requirements

• Insurance requirements

• Fraud-prevention needs

• Legal obligations

• Potential disputes

• Recordkeeping requirements

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it in accordance with our business practices and applicable law.

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Your Privacy Choices

Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information.

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These rights may include the ability to request:

• Information about the personal information we maintain about you

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• Information regarding how personal information has been used or disclosed

• Opt-out from certain marketing communications

• Opt-out from certain forms of targeted advertising, sale, or sharing where legally applicable

Not every privacy right applies in every jurisdiction or circumstance.

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We may need to verify your identity before completing certain privacy requests. We may also retain information when necessary to comply  with legal obligations, maintain transaction records, prevent fraud, resolve disputes, or exercise other rights permitted by law.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

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Children's Privacy

Our website and automotive services are intended for a general audience and are not directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under

13 through our website.

If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we may take  reasonable steps to delete the information.

Parents or legal guardians who believe a child has submitted personal information to us may contact us using the information provided  below.

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Third-Party Websites

Our website may contain links to websites, social media platforms, scheduling services, payment providers, maps, or other services        operated by third parties.

Ozarks Auto Service does not control the privacy practices of third-party websites or services.

When you leave our website and interact with a third-party service, that organization's privacy policy and terms may apply.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

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Reviews and Testimonials

Customers may choose to leave reviews or testimonials regarding their experience with Ozarks Auto Service.

Reviews submitted through public platforms may be visible to other users according to the policies of the platform where the review was  submitted.

With appropriate permission or as otherwise permitted by law and the applicable platform's terms, we may share or feature customer      reviews or testimonials through our website, advertising, or social media.

We will not intentionally publish sensitive personal information as part of a testimonial without appropriate authorization.

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Photographs and Vehicle Images

During the course of automotive service, we may take photographs or videos of a customer's vehicle when reasonably necessary to        document damage, diagnose a problem, demonstrate a recommended repair, document completed work, support an estimate, maintain service

records, or communicate with a customer.

We may also occasionally request permission to photograph or feature vehicles for promotional or social media purposes.

Where appropriate, identifying information such as license plates, personal belongings, documents, or other sensitive information may be  removed, obscured, or avoided before promotional publication.

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Email Communications

If you provide us with an email address, we may use it for appointment communications, estimates, invoices, repair updates, customer        service, service reminders, and other communications related to our business relationship.

Where permitted, we may also send promotional email communications.

Marketing emails may include an unsubscribe mechanism where required by applicable law.

Even after opting out of promotional emails, you may continue receiving transactional or service-related communications.

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Do Not Track and Privacy Signals

Some internet browsers provide “Do Not Track” settings or other privacy signals.

Because there is not always a uniform industry standard for responding to every browser-based privacy signal, our website's response    may depend on the technology we use and applicable legal requirements.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, we will seek to comply with those  requirements.

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Information Submitted Through Online Forms

When you complete a form on our website, the information you enter may be transmitted to Ozarks Auto Service and/or a third-party        provider that helps us operate the website.

Information submitted through online forms may be used to respond to your request, schedule an appointment, provide a quote, contact    you, or otherwise provide the requested service.

Please avoid submitting highly sensitive information through a general website contact form unless specifically requested.

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Information Accuracy

We rely on customers to provide accurate information.

If your phone number, email address, vehicle information, or other information changes, we encourage you to provide updated information

so that we can maintain accurate records and communicate with you effectively.

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Changes to This Privacy Policy

Ozarks Auto Service may update this Privacy Policy periodically to reflect changes to our business practices, website technologies,      services, legal requirements, or privacy practices.

When changes are made, the “Last Updated” date at the top of this Privacy Policy may be revised.

We encourage visitors to review this Privacy Policy periodically.

Material changes may be communicated through our website or another reasonable method when required by applicable law.

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Contact Us

If you have questions about this Privacy Policy, how Ozarks Auto Service handles personal information, or would like to submit a privacy-  related request, please contact us.

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Ozarks Auto Service, LLC

Springfield, Missouri

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   Please include enough information for us to understand and respond to your request. For requests involving access, correction, or         deletion of personal information, we may request additional information to reasonably verify your idenity.